Store Policies

Welcome!
All items are designed/drawn by me, the artist, Danielle Gransaull. If you have any problems or questions please feel free to contact me and I will reply as soon as possible (within 24 hours, usually less).


SHIPPING
All items are shipped through USPS (United States Postal Service) usually by First Class Mail. I ship as soon as I can but please allow 3-4 business days for processing on domestic orders and 4-6 on International. Shipping within the U.S. takes about 3-5 days once it gets to the Post Office, overseas seems to take about 2-3 weeks. Prints and artwork are shipped flat, secured with backing board and an acid-free, archival safe protective sleeve. 

If you're ordering a couple of days before or after a convention I'm attending then it may delay your order, but I will always be sure to ship your items as quickly as possible! Usually on a Wednesday. You can check my convention schedule here.


PAYMENT
Check out securely through PayPal. You do not need a PayPal account to shop. 

When purchasing items from the store you will automatically be prompted to pay with PayPal. If you prefer to pay another way then please contact me and we may be able to arrange something. I do accept Money Orders and checks but I must receive payment and wait for it to clear before shipping your order off.


PRIVACY POLICY
I do not share any of your information provided (including your name, address, email, phone number, etc.) with anyone. Any information collected is only to complete your order and I will never send unsolicited communication.


RETURN & EXCHANGE POLICY
You may receive a refund or exchange if the product is damaged. The product must then be sent back to me to receive your refund or exchange.


Thank you for your business and support!